Solution Architecture
How a Bogotá field services company replaced its legacy operations system with a custom cloud-native platform — enabling real-time dispatch, geolocation, and 3× service capacity.
JP724 is a Bogotá-based field services company managing 1,000+ monthly service calls on behalf of insurance clients — coordinating technicians, insurance companies, and end customers across flooring, roofing, painting, and utility repairs. Their legacy core system could not scale with demand, meet insurance-grade security requirements, or integrate with the third-party tools driving their operations. MacondoTek designed and built a custom cloud-native platform on AWS, replacing the legacy system entirely and delivering real-time dispatch, geolocation, accounting integration, and elastic infrastructure from day one.
JP724 is a construction services company with over 15 years of experience providing maintenance, replacement, and infrastructure improvements to insurance company clients across Bogotá, Colombia. With a fleet of field technicians handling 1,000+ service calls per month — covering flooring, roofing, painting, and utility networks — JP724 required an enterprise operations platform capable of coordinating real-time dispatch, customer communication, and compliance with insurance company data standards.
MacondoTek is a cloud consulting and professional services firm headquartered in Atlanta, USA, with nearshore delivery teams across Latin America, specializing in cloud architecture, data platforms, and application modernization on AWS. As an AWS Advanced Tier Partner with Service Delivery Program designations for Amazon RDS and Amazon DynamoDB, MacondoTek supports organizations across the full cloud lifecycle, from migration through cloud-native development to 24/7 managed operations. Its proprietary MTK CloudOpps platform powers FinOps and cost governance engagements with enterprise-wide visibility across large multi-account AWS environments, including deep experience serving financial services organizations that must balance reliability, security, and compliance with cost optimization.
JP724 needed to replace their legacy core system — the platform coordinating all field operations, customer communications, and service delivery for their 1,000+ monthly service calls. The replacement had to guarantee 24/7 high availability given the company’s continuous operations, and meet the strict security and data integrity requirements of their insurance company clients.
Key technical requirements included:
MacondoTek assessed JP724’s requirements and designed a cloud-native application on AWS that met all technical and operational needs. After an initial scoping and architecture review phase, MacondoTek designed and delivered the full platform:
The new platform transformed JP724’s operations from the first week of go-live, delivering measurable improvements across throughput, response times, and operational efficiency:
The platform was designed around JP724's specific operational model — multi-party coordination between insurance companies, operation managers, field technicians, and end customers — with every feature serving a real workflow, not a generic template.
Google Maps integration gave operation managers live visibility into technician locations, enabling smarter resource allocation and cutting 2–4 hours off the average time-to-service per call.
Siigo for accounting, Slack for field communications, and Google Maps for geolocation were built in from the start — eliminating manual data entry, system switching, and reconciliation overhead.
EC2 Auto Scaling, multi-AZ RDS, and S3 ensure the platform handles JP724's 24/7 operational demands without downtime or performance degradation, even during peak service periods.