Itaú Bank optimizes onboarding and secure access to their systems using AWS Workspaces

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Itaú is a financial institution operating in Latin America, with its origins in Uruguay. It was formed in 2008 through the merger of two banks, Banco Itaú and Unibanco, becoming one of the largest banks in the region. It offers a wide range of financial services, including retail and corporate banking, investment management, and insurance. It has a presence in several South American countries, with its main headquarters located in São Paulo, Brazil.

The Challenge

Banco Itaú is facing challenges in the delivery and configuration of computer equipment for new providers and employees. Recurrent obstacles have been identified that directly impact onboarding times, leading to a negative impact on the institution’s operational efficiency.

Additionally, Banco Itaú Colombia is seeking a solution to ensure comprehensive connectivity with its internal software services required by different departments and workgroups in the company. This aims to meet the highest security standards and optimize the delivery and setup times of these computer systems.

Macondotek conducted a detailed assessment of the client’s needs and challenges regarding their onboarding processes for new providers and employees, as well as the configuration and setup of computer equipment to ensure it aligned with the industry’s best practices for security. Based on the results if this assesment, Macondotek proposed a solution based on Virtual Desktops using AWS WorkSpaces. Amazon WorkSpaces is an Amazon Web Services (AWS) service that provides cloud-based virtual desktops for businesses. It allows users to access a fully customizable desktop environment from anywhere and any device with an internet connection, complying with high-security standards.

The solution consists of:

  • A virtual private cloud (VPC) network with strick controls for ingress and egress traffic
  • Distributed workloads accross multiple availability zones (AZs) for HA
  • Connectivity to internal systems and cloud application through AWS Transit Gateway and Direct Connect
  • Integration with the On-Premises Active Directory through the AWS AD Connector component.
  • Custom WorkSpaces images to incorporate company security standards and monitoring.
  • Integration with corporate software distribution repositories.

The Solution

Systems Architecture

The Benefits

With this solution, Itau was able to reduce the onboarding of new providers to hours instead of days, removing the need to provision physical laptops for each provider or VPN access to instead allow controlled access to their systems via managed AWS Workspaces, that conformed to the PCI standards required by auditors including strick access controls, security and monitoring software, network ingress and egress controls, amount others.

AWS offers a complete set of tools and security services to protect data and work environments, meeting the required security standards in the financial industry. AWS WorkSpaces allows employees to access their virtual desktops from anywhere, facilitating remote work and improving operational flexibility. The ability to scale vertically or horizontally as needed allows corporations to easily adapt to changes in demand, ensuring consistent performance. By adopting cloud services, the corporation can reduce the need for significant investments in physical infrastructure, positively impacting capital costs. Macondotek supported Banco Itaú in implementing a proof of concept of AWS WorkSpaces in a productive scenario, using credits directly provided by AWS.

Contact Us

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